Job Description:
Application System Technical Analyst-Staff is responsible for providing analysis, design, configuration, testing, implementation and support (technical and functional) of administrative, financial, or clinical information systems. Staff-level professional experienced in all aspects of healthcare related information systems. Encompasses full knowledge required within the configuration, installation, design, testing, implementation and maintenance of administrative, financial, or clinical information systems. Is able to function independently with minimal oversight and direction.This position is based in the Salt Lake Valley in the Parkway facility, though currently we are primarily working remotely (from home). As needed, our team’s caregivers will be called to go on site to Intermountain facilities to support our users and/or systems. This position will be required to perform after hours support in a scheduled rotation with other team members.
Job Essentials
1. Under supervision, documents and recommends workflow changes and technical/functional designs needed to support the business requirements for common and moderately complex problems.
2. Under supervision, solves common and moderately complex issues, incidents, and problems according to agreed upon service levels and according to IS Standards. Collaboratively works with peers, internal and external stakeholders, and vendors.
3. Under supervision, configures, installs, implements, monitors and maintains systems with moderate complexity (applications, workflows, processes, etc.). Follows documentation standards.
4. Acquires and maintains a moderate understanding of the technical and functional architecture of assigned systems and integration.
5. Understands security and compliance requirements and complies with all policies and procedures of assigned systems.
6. Participates in the creation and management of project plans. Consistently meets agreed upon deadlines or escalates issues, concerns and barriers to key project leaders. Assists in the prioritization of tasks / assignments.
7. Under supervision, tests applications, systems and configurations for projects of moderate complexity and according to IS standards.
8. Participates and collaborates with key stakeholders in the training of peers, end-users, and other IS team members.
9. Participates in the development of training and knowledge based materials for use by peers, end-users and other IS team members.
10. Under supervision develops and implements communication plans to all stakeholder groups.
11. Consistently delivers an extraordinary customer experience when interacting with peers, end-users and others.
12. Maintains a moderate level of understanding of industry application /implementation methodologies, tools and techniques.
Minimum Qualifications
Bachelor's degree in an information technology, clinical, or healthcare (clinical or business) related field. Degree must be obtained through an accredited institution. Education is verified.
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Four years of equivalent information systems, clinical, or clinical information system experience
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One year of experience providing analysis, design, configuration, implementation (technical and functional) and support of business/financial or clinical information systems.
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Three years of experience as an expert user of the targeted system(s) (e.g. PACs, Financial System, etc).
Preferred Qualifications
Experience with radiology/imaging/dicom clinical information systems
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Experience supporting workstations and peripherals
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Experience consistently delivering an extraordinary customer experience when interacting with peers, end-users, and others.
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Demonstrated strong written and oral communication skills in English in a technical or healthcare environment.
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Demonstrated interpersonal skills.
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Ability to present ideas in user-friendly language.
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Self motivated and directed.
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Keen attention to detail.
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Ability to effectively prioritize and execute tasks in a high-pressure environment.
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Demonstrated strong customer service orientation.
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Experience in a healthcare environment.
Benefits:
Intermountain Healthcare offers a generous benefits package that contributes to the overall health and compensation of each caregiver.
- Various insurance options through Select Health, Intermountain’s insurance company
- Onsite fitness centers and discounts to local gyms
- LiVe Well caregiver incentive program – up to $300 per year
- Employee Assistance Program (EAP) – including free counseling for caregivers and their immediate family
- Over 302,000 discount offers across 10,000 cities on everything from movie tickets, pizza and the zoo to car rentals and hotels
- Paid Time Off including but not limited to Parental Leave, Long and Short-Term Disability
- 401(k) with up to 6% employer contribution
- Up to $1,500 referral bonus
- Tuition Reimbursement
- Tuition Assistance through Peak - up to $5,200 per year paid to your school as you go
Physical Requirements:
Interact with others requiring the employee to communicate information.
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Operate computers and other IT equipment requiring the ability to move fingers and hands.
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See and read computer monitors and documents.
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Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
Location:
Lake Park BuildingWork City:
West Valley CityWork State:
UtahScheduled Weekly Hours:
40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$31.16 - $49.09We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers , and for our Colorado, Montana, and Kansas based caregivers our commitment to diversity, equity, and inclusion .
