Customer Service Consultant [Australia]


 

  • $34.50 per hour + super, 38 hours per week
  • Based in Parramatta, work from home flexibility TBC
  • Temporary assignment until the end of August 23. possibility of extension

MAYDAY Recruitment currently have an exciting opportunity available for an Service Desk Support Officer supporting a busy community focussed NSW Government department. Assist with a broad range of enquiries surrounding Payroll, HR and Finance whilst the business conducts important system upgrade. This role offers a range of Customer service and administrative support to the larger team.

What’s in it for you:
  • Start date ASAP
  • Monday – Friday, full time hours
  • Temporary assignment until the end of August 2023 with possibility of extension
  • $34.50 per hour + super
  • Work from home flexibility TBC
  • Offices based in Parramatta
  • Busy, fast paced work environment
  • Friendly and supportive team

This role involves:
  • Act as a point of contact assisting with Finance and payroll enquiries from internal and external stakeholders in regards to the system upgrade
  • Promoting and supporting stakeholders with the self-service function, providing instructions and advice on how to navigate
  • Support with complaint handling with a sympathetic approach and offering further advice as to how to resolve the customers issue
  • Undertake a range of administrative support services relating to the enquiry, business and system upgrade
  • Follow policies and procedures in line with the new system roll out

Essential Requirements:
  • Experience in a high volume call centre environment
  • Experience in either HR or Finance support services
  • Ability to work within tight timelines and guidelines
  • Strong communication skills and stakeholder management
  • High attention to detail


 

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