About us
Symphony of Health Connections is an organization built and supported by health professional experts in cardiac clinical consultation and imaging, as well as experts who care for conditions that contribute to heart health.
Our vision is to focus on our patients' health values and goals, so we can provide clinical and emotional care to achieve sustainable health.
Our approach involves working closely with our patients and innovative imaging partner, EFW Radiology, to identify and address their unique challenges, prioritize prevention, and understand the Social Determinants of Health that are specific to each individual. By collaborating with community-based social agencies, we provide outcome-driven clinical care that improves patient experience and helps them achieve sustainable health. Our organizational culture is built on authenticity, transparency, and adaptability, and prioritizes honesty, fairness, safety, collaboration, innovation, growth, support, and open communication.
Our team invites you to join us in creating healthy lives and strong communities by showcasing our model of care along with our inclusive culture of shared safety and purpose that makes Symphony of Health Connections a unique place to work.
Job Overview
We are looking for compassionate, respectful, thorough, tolerant, positive, technology savvy, skilled and motivated individuals with potential to be strong problem solvers, to join us on a full-time or part-time basis. You will share roles and responsibilities and collaborate with other MOAs to carry out a variety of tasks related to supporting health professionals’ work, patient communication, community referrals, and administrative activities that occur before, during, and after patient encounters/visits. In addition, the MOA will be responsible for managing communication and organizing documents, serving as a liaison between our internal team, external referring clinics/offices, patients, and other staff members.
Responsibilities and Roles
Reception & Clinical
While more specific workflows and tasks will be discussed in person, here are some highlights of the responsibilities:
● Adheres to the established clinic practices and policies but is capable of pivoting and adapting as necessary and takes initiative to provide input and suggest workflow modifications that can improve patient care, collaboration and efficiency.
● Prepares patient charts in advance of their visit. This includes updating investigation results, preparing consultation letter templates, scanning necessary information and data, and other related documentation.
● Prepares daily workflow sheets
● Accompanies patient(s) to the Care rooms, allows them to settle in and performs tasks, such as conducting resting ECGs, recording vitals, and others that may be necessary to prepare the patient for their consultation
● Highlights any pertinent information that is specific to that patient.
● Schedules any necessary tests, referrals, or follow-up appointments, reviews any required test preparation with the patient(a)
● Finalizes the consultation process - e.g., editing, uploading, faxing
General Clerical and Administrative
● Receives, sorts, and distributes all incoming and outgoing mail, emails, faxes, and other forms of communication on a daily basis.
● Scans all documents into the appropriate electronic systems as per assigned office practice.
● Follows the clinic practice policies guided by the College of Physicians and Surgeons of Alberta "Standards of Practice” like but not limited to acknowledging receipt of referrals, responding to appointment requests by the referring community and patients,
● Communicating by phone, mail, secure email, or text, with the referring community and patients to provide instructions, directions, etc.
● Maintains an orderly patient record (typically electronic) Handles all patient-related information in compliance with the Health Information Act (HIA), Privacy policies and other applicable policies established by the clinic.
Communication
● Proficiently utilizes Alberta NetCare, Accuro, and Microsoft Office systems, as well as any other relevant paper or electronic resources, for accurate data entry and retrieval.
● Demonstrates clear, effective, open, and honest communication skills, exhibiting kindness and professionalism when interacting with patients, health professionals, and staff members.
● Responds to phones promptly and returns voicemail messages efficiently to ensure continuity of patient care and safety. Shares responsibility of taking phone bookings for clinic and diagnostic imaging center appointments
● Discusses office-related issues and concerns in a timely and respectful manner.
Financial
● Your role may involve performing billing for clinical and diagnostic services rendered. If so, this will be discussed with you directly.
Qualifications
● Completion of a recognized Medical Office Assistant program.
● Current certification in Basic Cardiac Life Support (BCLS) would be an asset.
● 1- 2 years of experience in a medical office setting or related area may be a great asset.
Knowledge, Skills, and Abilities
● Demonstrates outstanding customer service skills with a strong understanding of client care, including making a pleasant first impression, maintaining eye contact, smiling warmly, and providing care, comfort, and acknowledgment to clients.
● Displays a strong understanding of patience and emotional regulation strategies.
● Is computer literate and familiar with medical office-related software [and billing systems], including Accuro and Microsoft Office products.
● Has the ability to work well under pressure, multitask, and handle interruptions.
● As a member of an integrated patient care team provides support for the physicians, nurse practitioners, and nurses and consistently completes tasks in a timely fashion.
● Is willing and able to learn new tasks and responsibilities.
● Demonstrates the ability to collaborate effectively in a multidisciplinary setting.
● Exhibits a strong sense of initiative, responsibility, attention to detail, and adherence to protocols.
● Possesses excellent communication and interpersonal skills.
● Is available to work during evenings and weekends on a rotation basis.
● Competency in other languages is considered an asset.
Additional Expectations and Attributes
● Presents a professional appearance and demeanor.
● Exhibits a positive attitude and displays enthusiasm.
● Adheres to the policies, procedures, and protocols of the organization.
● Manages and prioritizes workload to accomplish duties and tasks within designated deadlines.
● Seeks guidance from others as needed.
● Should be prepared to discuss their performance, growth, and development potential during periodic reviews.
Physical Demands
The MOA will need to be able to manipulate equipment and perform fine motor tasks. The job may require extended periods of standing or sitting.
Working Conditions
The MOA will work in a clinical setting. They will be required to follow safety procedures and protocols to avoid exposure to bloodborne pathogens and other hazards.
If you are excited to be part of a very different and innovative work environment with a focus on providing value, we encourage you to apply to join our talented and committed team.
Please email us at talents@symphonyhealth.ca
Application deadline: May 24, 2023
Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.
COVID-19 considerations: Continuous masking may be in effect during in-person interviews. We are an equal opportunity employer and strive for equity, inclusiveness, and diversity in all our programs, practices, and people. We foster a culture of citizen-focused and safety for all where all positions comply and work in conjunction with the Vision, Mission, and Core Values of Symphony of Health Connections Ltd.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Vision care
Schedule:
- Evening shift
- Monday to Friday
- Weekend availability
Work Location: In person
Application deadline: 2023-05-24
Expected start date: 2023-06-26
