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Job Responsibilities:
- Assist end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence;
- Take ownership on assigned incident and resolve it within the agreed Service Level and targets;
- Must be able to escalate calls with dependencies to respective towers or groups to resolve the concerns of end user;
- Ability to perform troubleshooting and isolation via phone and remote assistance (Team Viewer or Anydesk)
- Checking of end-user log in and email account;
- Assist end user with coke application when they encounter errors;
- Proactively refer end user to correct assignee of the Application;
- Ensure all task are updated and documented all troubleshooting and resolutions steps prior to closing;
- Prepare needed daily, weekly and monthly reports;
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
Qualifications:
- Candidate must possess a Bachelor's/College Degree in IT, Engineering (Computer/Telecommunication) or equivalent
- At least 6 months to 1 year of relevant work experience.
- Preferably residing in Laguna.
- Minimum of 1 year experience in IT support onsite and remote.
- Experience using current or recent Windows desktop platforms and current or recent MS Office suite or preferably O365 Applications
- Experience supporting LAN’s, PC Hardware configuration, PC operating systems, and desktop software.
- Experience with Service Desk ticketing systems - Remedy, Service Center Manager, Service-Now, etc.
- Basic knowledge of network infrastructure devices and protocols; enterprise computer hardware/software and information systems. This includes basic networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS.
- Support level knowledge of operating systems, applications, and associated hardware on such platforms as MS Windows desktop OS and MS Office.
- Customer-focused. Articulate and methodical. Self-motivated and professional with excellent verbal and written communication
- Ability to handle multiple tasks simultaneously and having a keen ability to make quick and accurate decisions.
Job Types: Full-time, Fresh graduate
Salary: Php15,000.00 - Php16,000.00 per month
Benefits:
- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
Schedule:
- 8 hour shift
- Flextime
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
COVID-19 considerations:
All employees are required to wear facemasks and practice social distancing.
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